Terms & Conditions

1) Services Provided

HQP Production is a parcel fulfilment company operating from New York City, USA. We provide logistics, packaging, and delivery services in partnership with carriers such as FedEx, UPS, USPS, and other authorized partners.

2) Eligibility

By using our website or services, you confirm that you are:

• At least 18 years old, or have the legal capacity to enter into agreements.
• Using our services in compliance with applicable laws and regulations.

3) User Responsibilities

When using our services, you agree to:

• Provide accurate and up-to-date personal information (such as name, email, and phone number).
• Not misuse the website or services for illegal, fraudulent, or unauthorized purposes.
• Ensure the items you request us to fulfil and ship comply with shipping regulations (e.g., no prohibited, restricted, or hazardous items).

4) Shipping & Delivery

• HQP Production works with third-party carriers (FedEx, UPS, USPS, etc.) for shipping. Delivery timelines, costs, and liabilities may be subject to carrier policies.
• We are not responsible for delays, damages, or losses caused by carriers once a package is handed over.
• Insurance and tracking options may be available depending on the carrier.

5) Payments & Fees

• All fees for services must be paid in full as per the agreed pricing.
• Prices are subject to change at our discretion, but any changes will be communicated prior to service initiation.
• Failure to make timely payment may result in suspension of services.

6) Intellectual Property

All content on our website (text, graphics, logos, images, and design) is owned by HQP Production or its licensors. You may not copy, reproduce, distribute, or exploit any content without prior written consent.

7) Limitation of Liability

• HQP Production is not liable for any indirect, incidental, or consequential damages resulting from your use of our website or services.
• Our liability for any claim related to our services is limited to the amount you paid for the specific service in question.
• Risk of loss for all shipments passes to you once the package is handed over to the carrier.

8) Third-Party Links & Services

Our website may include links to third-party websites. We are not responsible for the content, terms, or policies of these external websites. We encourage you to review their terms and conditions.

9) Termination

We may suspend or terminate your access to our website or services if you violate these Terms or engage in activities harmful to us, our partners, or other users.

10) Governing Law

These Terms are governed by and construed in accordance with the laws of the State of New York, USA. Any disputes will be handled exclusively in the courts of New York County, NY.

11) Changes to Terms

We reserve the right to update or revise these Terms at any time. Updates will be posted on this page with a revised “Effective Date.” Continued use of our services constitutes acceptance of the updated Terms.

12) Contact Us