Frequently Asked Questions
What services does HQP Production provide?
We specialize in parcel fulfilment, which includes storage, packaging, and shipping of parcels through trusted carriers such as FedEx, UPS, USPS, and others.
Where are you located?
We operate from New York City, USA, and serve businesses and individuals across the United States.
Which shipping carriers do you use?
We partner with leading carriers including FedEx, UPS, USPS, and other reliable delivery partners to ensure your parcels are delivered safely and on time.
How do I get started with HQP Production?
Simply fill out the contact form on our website with your details (name, email, and phone number), and our team will reach out to assist you with setup.
Do you offer tracking for shipments?
Yes. All shipments include tracking information provided by the respective carrier (FedEx, UPS, USPS, etc.), which you can use to monitor your delivery.
What items cannot be shipped through HQP Production?
Restricted or prohibited items such as hazardous materials, illegal substances, explosives, and perishable goods may not be shipped. Please contact us for a full list of restrictions.
Who is responsible if my package is delayed or damaged?
Once a package is handed over to the carrier, delivery times and conditions are subject to the carrier’s policies. While we are not liable for delays or damages caused by carriers, we’ll assist you in filing claims when applicable.
Can I insure my shipment?
Yes, insurance options are available depending on the carrier. Please let us know if you’d like insurance added to your shipment.
Do you ship internationally?
At this time, we primarily focus on domestic U.S. parcel fulfilment. For international shipping inquiries, please contact us directly.
How can I contact HQP Production for support?
You can reach us via our website’s contact form, email at contact@hqpproduction.com, or call us at (517) 667-6717. Our team will be happy to assist you.